Refund Policy

We want you to love your lighting. If something isn't right, this policy explains how cancellations, returns, and refunds work at Ösedum's Lighting.

1. Cancellations

  • Orders can be cancelled free of charge any time before they ship. Just contact our support team as soon as possible.
  • Once an order has left our warehouse, a processing fee of 2% of the order total may apply if the order is recalled.
  • If a tracking label has been created and the shipment is already in transit, a fee of up to 15% may apply to cover carrier and handling costs.
  • Custom or made-to-order fixtures cannot be cancelled once production has begun, as they cannot be resold.

2. Returns & Refunds

We accept returns within 60 days of delivery when one of the following applies:

  • The product arrived defective or damaged.
  • The wrong item was shipped.
  • The item does not match its description.
  • The item is unused, in its original condition and packaging (change-of-mind returns).

For anything not listed above, reach out to support@osedum.store with a short explanation and photos, and we'll do our best to help.

2.1 Improper Installation or Handling

  • Refunds or returns are not accepted for products damaged by improper installation, use, or handling — whether by the customer or a third party such as a hired electrician.
  • Please follow the installation and usage instructions included with each fixture. Our team is happy to advise before you install.

3. Shipping Costs on Returns

If an item is defective, damaged on arrival, or shipped in error, Ösedum's covers the return shipping. In all other cases, the customer is responsible for return shipping costs.

4. Return Authorization

Before sending anything back, please contact support@osedum.store to receive your return address and instructions. Returns sent without prior authorization cannot be accepted.

5. Refund Processing

  • Once your return is received and inspected, approved refunds are issued to the original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Questions about a specific order? Email support@osedum.store or use the live chat during business hours.